Privacy Policy

1. Who We Are

Lisa Listens is operated by Lisa Listens LLC, a limited liability company registered in the State of Georgia. We provide an AI companion service through our website at lisalistens.chat.

If you have any questions about this Privacy Policy, please contact us at legal@lisalistens.chat.

2. Information We Collect

Information you provide to us

When you create an account, we collect:

• First and last name
• Email address
• Password (stored securely, never in plain text)
• Phone number (optional)

Payment information

If you subscribe to a paid plan, your payment information (credit card number, billing address) is collected and processed directly by Stripe. Lisa Listens LLC does not store your full payment card details on our servers.

Conversation data

Your conversations with Lisa are processed in real time to generate responses. Conversations may be temporarily stored to maintain the context of your current session.

Usage data

We may collect basic technical information such as your browser type, device type, and general usage patterns to help us improve the service. This data is anonymized and not linked to your personal identity.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide access to Lisa and the Lisa Listens service
• Send you important account emails such as welcome messages, trial reminders, and billing notifications
• Process your subscription payments
• Respond to your support requests
• Improve and maintain the service
• Comply with legal obligations

We do not use your personal information for advertising, and we do not sell your data to any third party.

4. Third-Party Services

Lisa Listens uses the following trusted third-party services to operate. Each has its own privacy policy governing how they handle data:

We carefully select third-party partners who maintain appropriate privacy and security standards. We do not share your personal information with any third party beyond what is necessary to operate the service.

5. Your Conversations with Lisa

We understand that conversations with Lisa may be personal and sensitive. We take the privacy of your conversations seriously:

• Your conversations are private and are not shared with other users
• We do not read, sell, or use your conversations for advertising
• Conversation content is processed by Anthropic's AI models to generate Lisa's responses — please refer to Anthropic's privacy policy for details on how they handle this data
• We do not use your conversations to train AI models without your explicit consent

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

• Encrypted data transmission using HTTPS
• Secure password storage using industry-standard hashing
• Limited access to personal data on a need-to-know basis
• Regular security reviews of our systems and processes

While we take every reasonable precaution, no system is completely secure. We cannot guarantee the absolute security of your information.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the service. If you cancel your account, we will retain your information for a reasonable period to comply with legal obligations and resolve disputes.

You may request deletion of your account and personal data at any time by contacting us at legal@lisalistens.chat.

8. Your Rights

You have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information
• Opt-out — unsubscribe from marketing emails at any time using the unsubscribe link in any email we send

To exercise any of these rights, please contact us at legal@lisalistens.chat.

9. Children's Privacy

Lisa Listens is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

If you believe a child under 18 has provided us with personal information, please contact us at legal@lisalistens.chat.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice on our website. Your continued use of Lisa Listens after changes take effect constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: legal@lisalistens.chat
• Support: support@lisalistens.chat
• Company: Lisa Listens LLC, Byron, Georgia